Get in Touch With Us
We're glad you stopped by. Whether you have a question, a concern, or simply want to share some feedback, this page is the right place to start. Our team reads every message we receive and aims to respond promptly and helpfully.
How to Reach Us
The quickest way to get a response is by sending an email directly to our team. We monitor our inbox regularly and typically reply within one to two working days.
Email us at: info@staffs.org.uk
When writing to us, a clear subject line and a brief description of your query will help us direct your message to the right person straight away. The more detail you include, the faster we can assist you.
What You Can Contact Us About
There is no strict list of topics we will or won't discuss. That said, here are some of the most common reasons people get in touch:
- General questions about the content published on our site
- Corrections or updates — if you spot something that looks inaccurate or out of date, please let us know
- Feedback on how we can improve the information we provide
- Partnership or editorial enquiries from organisations who feel there may be a mutual benefit in working together
- Responsible gambling concerns — if you or someone you know needs support, we can point you toward appropriate resources
A Few Things to Keep in Mind
We are an editorial team, not a customer support service for any third-party platform. If you have an account issue, a payment dispute, or a technical problem with an external site, you will need to contact that site's own support team directly — we are not able to intervene on your behalf.
We also cannot provide personalised financial or legal advice. Our content is intended for general informational purposes only.
Response Times
We do our best to reply within two working days. During busy periods it may take a little longer, but we will always get back to you. Sending duplicate messages does not speed up the process, so please allow the full window before following up.
Thank you for taking the time to reach out. We look forward to hearing from you.